PRIVACY POLICY

Effective date: 2025-01-01

1. Introduction

BaleSuQ (“we,” “our,” or “us”) operates a mobile marketplace application that allows users to buy and sell items, post listings, and communicate with other users.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BaleSuQ mobile application (“App”). By using the App, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information (Provided by You)

We may collect the following information when you register or use the App:

  • Full name
  • Email address
  • Phone number
  • Profile information

2.2 User Content

When using BaleSuQ, you may provide:

  • Listing details (title, description, price)
  • Photos or videos you upload
  • Messages sent to other users

2.3 Location Information

We may collect approximate location data (such as city or region) to:

  • Show relevant nearby listings
  • Improve search results

We do not collect precise GPS location unless explicitly stated and permitted by you.

2.4 Automatically Collected Information

We may automatically collect:

  • Device information (device type, OS version)
  • Unique identifiers (user ID, device ID)
  • App usage data (search activity, clicks, interactions)

2.5 Diagnostics and Performance Data

We may collect:

  • Crash logs
  • Performance data

This helps us improve the App’s reliability and performance.

3. How We Use Your Information

We use your data to:

  • Provide and maintain the App
  • Enable account creation and login
  • Allow posting and managing listings
  • Facilitate communication between users
  • Improve user experience and functionality
  • Monitor and analyze usage trends
  • Ensure security and prevent fraud

4. Sharing of Information

We do not sell your personal data.

We may share information in the following cases:

4.1 With Other Users

  • Your profile details and listings are visible to other users
  • Messages are shared with intended recipients

4.2 Service Providers

We may use third-party services such as:

  • Analytics providers (e.g., Firebase)
  • Cloud hosting services

These providers only access data necessary to perform their functions.

4.3 Advertising (If Applicable)

If ads are enabled in the App, we may share limited data such as:

  • Device identifiers
  • Usage data
  • Approximate location

This is used to display relevant advertisements.

4.4 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal obligations
  • Protect our rights
  • Prevent fraud or abuse

5. Data Retention

We retain your data only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

You may request deletion of your account at any time.

6. Your Rights and Choices

You have the right to:

  • Access your personal data
  • Update or correct your information
  • Request deletion of your account
  • Opt-out of marketing communications

To make a request, contact us at:
📧 sales@balesuq.com

7. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure.

8. Children’s Privacy

BaleSuQ is not intended for children under the age of 13 (or applicable age in your region). We do not knowingly collect data from children.

9. International Data Transfers

Your information may be processed and stored outside your country. By using the App, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

BaleSuQ Support
📧 Email: sales@balesuq.com
🌐 Website: https://balesuq.com

12. Data Deletion Requests

You can request deletion of your data by:

  • Contacting us via email
  • Requesting through the app (if available)

We will process your request within a reasonable timeframe.